Got a question? I have answers, hopefully… 

Questions, custom requests, or random “can you do this?” ideas? Hit me with them — I’ve heard it all. 😅
Whether it’s about pricing, pets with special needs, laundry quirks, or something totally unexpected, I’m here for it.
Just fill out the form below so I can help without losing track of your message somewhere between laundry loads. 🧺✨

Got a question? I have answers, hopefully… 

Need something ASAP? Text us at 816-519-4839.

For future services, you can either fill out this form or text me directly to schedule — whichever’s easiest for you! 💚

This form is perfect for planning ahead. It kicks off our behind-the-scenes magic — aka calendar-checking, snack-fueled team chats, and matching you with the right person for the job.

Texting is always welcome (and honestly our favorite) since we’re often juggling grocery bags or giving pep talks to stubborn washing machines. 📱 If you’d rather chat by phone and I miss your call, just shoot me a text and we’ll find a time that works.

Your request isn’t confirmed until you hear back from us, so hang tight while we work our scheduling magic and find your perfect match. Real humans. Real help. No algorithms — just vibes.

Discounts coming soon!

Discounts coming soon!

FAQ

 Need answers fast? You’re in the right place.

Do I need to be home?

Not necessarily—we’ll coordinate secure pickup/drop-off or entry instructions, after the initial meet & greet.

How do I pay?

We accept Venmo, PayPal, Zelle, and cash. Invoices available upon request.

What is your service area?

We serve the entire Kansas City metro! 🌆

Our home base is in Gladstone, so areas outside the Northland may have slightly higher minimums or small service charges — but we do our best to avoid those whenever possible. These will continue to disappear as we grow — thank you so much for supporting our small business! 💚

Want to lower (or even eliminate) those minimums? Pair up with a neighbor and schedule your services for the same day! 👯‍♀️ Teamwork makes the laundry (and errands) easier.

How soon can you help?

We do our best to accommodate next-day or even same-day requests when needed.

Do you do recurring tasks?

Absolutely! 💚 Weekly, biweekly, monthly — or even every three weeks (because life doesn’t always fit in perfect boxes).

We can customize a schedule that works best for you, so you can stop trying to remember when to order groceries or schedule laundry. Let me take that mental load off your plate — I got you. 🙌🏻

Some services, like laundry, even come with discounts for recurring orders — because consistency deserves a little reward! 🧺✨

Can you handle pets with special needs?

Yes! 🐾 We’ve cared for pets with a variety of special needs — from medication schedules to mobility challenges — and we’re always happy to learn each animal’s unique routine.

We’ll be completely honest if a request is outside our ability to handle safely, but we’ll do everything we can to make it work or help find someone who can. Your pets’ comfort and safety always come first. 💚

How far in advance should I book?

The sooner, the better! 🗓️

Spots can fill up quickly (especially around weekends and holidays), so reaching out early gives you the best chance at your preferred date and time.

That said — life happens! We do our best to stay flexible for those “oh no, I’m out of clean socks again” moments. 😅 If you need something last-minute, shoot me a text and I’ll see what magic we can make happen.

Do I need to sort or pre-treat my laundry?

It totally depends on your service level and personal preference! 🧺

‘Til You Get By is our no-frills, budget-friendly option — a simple wash, dry, and fold to help you get by. To keep this tier affordable, it doesn’t include extra sorting or sock-flipping. So if you’d like items separated a certain way or socks right-side-out before washing, it’s best to do that before pickup.

Higher tiers like Spoil Me or Lavish include more customization — think stain treatments, fabric-specific care, scent beads, and a little extra pampering for your clothes.

No matter which level you choose, everything’s done with care (and a sprinkle of love). 💚
I’m always happy to go over any specific questions you have about each service — check out the full service breakdown here!

Can you hang-dry or handle delicate items?

Yes! 💚 We’re happy to accommodate special care instructions for delicate fabrics, hang-dry items, or anything that needs a gentler touch.

To help us take the best care of your clothes, please bag those items separately and mark them clearly so we know they need extra attention. We’ll make sure they get the TLC they deserve. ✨

Who will be handling my stuff?

Mostly me — Shelby — and my wife, Dayna! 💚

We personally handle the majority of orders, from laundry and errands to pet-sitting and grocery runs. As Gather & Scatter grows, we’re adding a few trusted team members who share our same standards of care, communication, and respect.

Everyone who helps represents the heart of Gather & Scatter — kind, reliable people who genuinely care about your things (and your peace of mind). You’ll always know who’s coming to your door, and your stuff will be treated like it’s our own.

Where did the name Gather & Scatter come from?

The name came from the beautiful chaos of real life — gathering the pieces, scattering the to-dos, and somehow keeping it all together (most days). 😅

It’s a nod to how life actually works: sometimes calm and collected, sometimes scattered and messy — and we’re here for all of it.

Gather & Scatter represents what we do every day: gather what’s overwhelming, scatter the stress, and help people get back to what really matters. 💚

Can I request a specific time?

Absolutely. We work around your schedule as much as possible.

Do you offer discounts or referral bonuses?

Absolutely! 💚

First-time customers get a discounted rate or 50% off (depending on the service) — because trying something new should feel rewarding!

We also offer referral bonuses as a thank-you for spreading the word. When someone books because of you, you get a little love back — usually in the form of a service discount or credit toward your next order.

And for recurring services like laundry, you’ll snag extra savings for sticking with a regular schedule. Because loyalty deserves clean clothes and a little something extra. 😉

What if I have a special request?

We love custom requests! Just ask—we’re happy to get creative.

What kind of services do you offer?

A little bit of everything — and a whole lot of making life easier. 💚

Gather & Scatter offers flexible personal concierge services, from laundry (our fan favorite!) to grocery shopping, pet sitting, gift wrapping, and everyday errands like picking up orders, returning packages, or dropping off donations.

We also offer custom services — things like bringing in your mail while you’re out of town, letting the dog out during your workday, or making sure Grandma’s laundry gets handled with extra care.

If it’s one of those “I wish someone could just help with this” moments, that’s probably us. 😉
And if you’re not sure? Ask anyway — we love creative requests!

Do you offer gift certificates?

Yes! 🎁 Gift certificates are the perfect way to help someone take a little weight off their shoulders — whether it’s laundry, errands, or everyday chaos.

They make wonderful gifts for new parents, bridal showers, grandmas at Christmas, friends recovering from surgery, or anyone who could use a little breathing room.

We can even set up a donation account where friends and family can contribute toward someone’s services — a beautiful, practical way to show love and support when it matters most. 💚

Do you send reminders?

Yes! 💚

If you’re on a recurring schedule, I’ll send friendly text reminders so you never have to wonder, “Wait… was that pickup today?”

For one-time services, you’ll get a quick confirmation and a reminder before your appointment — because life’s busy enough without keeping track of laundry days and grocery runs.

Need a specific reminder setup? Just let me know! I’m happy to tailor it to whatever keeps your week running smoothly. ✨

What happens if I need to reschedule or cancel?

No worries — life happens! 💚

I totally understand that things come up. I just ask for as much notice as possible so I can adjust my schedule (and keep things running smoothly for everyone).

If you need to reschedule or cancel, just text me — it’s the quickest way to reach me. I’ll always do my best to find a new time that works for you.

For same-day cancellations or last-minute changes, a small fee may apply depending on the situation, but communication is key. Just keep me in the loop and we’ll figure it out together. 🙌🏻

What products do you use?

We keep a variety of trusted, high-quality laundry products on hand to fit different preferences and sensitivities. 🧺✨

Our usual lineup includes:

  • Tide Original

  • Tide Free & Clear

  • Tide Hygienic Clean

  • All Free & Clear

  • Bleach & OxiClean (as needed)

  • Scent beads in a mix of fragrances — just let me know your favorite or if you’d prefer none at all!

If you have a specific product you love, you’re always welcome to send it along with your order. Customization is kind of our thing. 💚

How long does laundry service take?

Turnaround time depends on which service level you choose and how full the laundry queue is that week. 🧺

  • ‘Til You Get By — usually ready within 2 days

  • Spoil Me — next-day turnaround

  • Lavish — priority service with next-day or even same-day options when available

We’ll always confirm your pickup and drop-off times when scheduling, and I’ll text you if anything changes. Life happens — and communication keeps it easy. 💚

What makes Gather & Scatter different?

Gather & Scatter isn’t just a service — it’s a personal concierge experience with heart. 💚

Everything we do is rooted in connection, flexibility, and genuine care. You’re not booking through an app or handing your errands to a stranger — you’re working with real people who want to make your day easier, brighter, and a little less chaotic.

We believe everyone deserves to feel taken care of — like your best friend just did you a favor, or like family showed up right when you needed them. That’s the Gather & Scatter way. ✨